# Tools Stuck At 75% If you’re having trouble getting outputs with your tools, the first thing you want to check is to make sure you have "Display Results" on inside of your tool builder. If this is on, and the results are only coming back with the loader at 75%, then this is an OpenAI API key problem.\ \ FYI’s to know: 1. You must have a "paid" API account with a valid card on file. This is different from the ChatGPT subscription product. 2. GPT-4 and GPT 3.5 16K require a payment history of at least $1 with OpenAI. To get instant access we recommend you add $5 credits to your account. 3. After you’ve made sure of both, you can re-add your OpenAI API key to your account to re-authenticate. {% embed url="" %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://manual.formwise.ai/formwise/support/troubleshooting/tools-stuck-at-75.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.